Refund Policy
legal disclaimer
The following Refund Policy is intended for informational purposes only and does not constitute legal advice. LuauLife makes every effort to provide transparent, fair, and compliant policies in accordance with consumer protection standards. Customers are encouraged to read and understand this policy before making a purchase.
Refund Policy
Effective Date: 2025
At LuauLife, all of our products are made to order and fulfilled through a trusted third-party provider (Printful). Because each item is custom-printed specifically for you, we do not offer refunds, returns, or exchanges unless the product is damaged, defective, or the wrong item was received.
1. No Refunds or Returns
Due to the custom nature of our products, all sales are final. We do not accept returns or issue refunds for:
-
Buyer’s remorse
-
Incorrect size or color selection
-
Shipping delays caused by the carrier
Please double-check your selections before placing your order.
2. Damaged or Incorrect Items
If your item arrives damaged, misprinted, or you receive the wrong product, please contact us within 7 days of delivery. We will gladly submit a claim to our fulfillment partner and provide a replacement at no additional cost.
To report an issue, email us at [your email address] with the following:
-
A clear photo of the damaged or incorrect item
-
A brief description of the issue
-
Your order number
3. Shipping Issues
LuauLife is not responsible for shipping delays, incorrect addresses entered at checkout, or items lost in transit. However, we will do our best to help you resolve any delivery problems with the carrier or fulfillment provider.
4. Policy Updates
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.